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26 July 2007 @ 11:14 am
Outages  
I loved getting small snippets of time from LJ as a Paid Member when there were major outages or site problems. It showed great customer service and willingness to go an extra step. As Perm Members we already have access to all the perks. A suggestion for LJ might be to give us the occasional Virtual Gift to bestow. I have used a few and they are fun. Would not using this as an additional perk on occasion also have the benefit to LJ to publicize the Virtual Gifts?
Just an idea but I think maybe a good one for all involved......
 
 
 
Hein: displayfub on July 26th, 2007 04:32 pm (UTC)
I don't think any compensation for the current outage is in order. Not for paid members, certainly not for permies.

It's was only eight hours -- what's the average uptime of LJ again? Obviously not 100%, but good luck getting a perpetual(!) contract for a host with blogging software on it, that has a 100% uptime guarantee, for USD 150.
Spring Nights Forevertallblue on July 26th, 2007 05:21 pm (UTC)
I don't see why anyone would be compensated for 7 1/2 hours of something that was beyond their control. It's like they get punished with extra work arranging "compensation" for something that was not their fault and for such a shot time.

Spring Nights Forevertallblue on July 26th, 2007 05:28 pm (UTC)
*short
so_sharlemaine on July 26th, 2007 06:26 pm (UTC)
The only thing I want from LJ is more user pics :)

I'm addicted...I could have space for 500 and fill it completely up and then need more.
Up Too Late: leafthisdaydreamer on July 27th, 2007 07:55 am (UTC)
I know what you mean - it was my main reason for upgrading. I have 1232 on my GreatestJournal account and I would love to bring them all here.
(no subject) - so_sharlemaine on July 27th, 2007 12:53 pm (UTC) (Expand)
John Crowhurstfyremoon on July 26th, 2007 06:39 pm (UTC)
I don't use vgifts, don't use many usericons but would like the idea that we get recredited with hours whenever LJ has a problem as long as we get the choice to gift them to our friends.

Personally, I just wish we could all get a paintball shot on the ass of the drunk who brought down the datacenter!

yndyyndy on July 26th, 2007 06:51 pm (UTC)
What a great idea!
Wish they'd go with it!! :)
Nina: silly puppyasharose on July 26th, 2007 06:55 pm (UTC)
I agree that it was really unnecessary for LJ to compensate everyone for the power outage, which was obviously beyond their control. But that's a really cool idea you came up with! That way us permanent users aren't left out while everyone else is getting free stuff! :P
(Deleted comment)
Tara: hp - the pensieveainabarad on July 26th, 2007 07:50 pm (UTC)
I absolutely adore the idea! And it wouldn't necessarily cost them anything. Personally, I don't usually buy virtual gifts so it'd be an extra treat for me and users like me to be able to give them anyway! :D
Lisaonlylisa on July 26th, 2007 09:37 pm (UTC)
Blah - what a bunch of negative people we have here.
I think it's a nice idea.
It doesn't cost Lj anything and a nice gesture when they compensate paid users.
Afterall we are their most loyal customers.
シルクsilk on July 26th, 2007 09:46 pm (UTC)
I quite like that idea!
Lilithlittlearson on July 27th, 2007 01:29 am (UTC)
It's a cute idea, and I wouldn't complain if it's implemented, but I don't think there is any necessity to reimburse perm members for service downtime, especially if it was for less than 24 hours.


Hypothetically, if LJ were to shut down permanently with no notice they wouldn't owe us anything.
Don't Techno for an Answerboredinsomniac on July 27th, 2007 03:36 am (UTC)
I like that idea - or maybe even a free vgift at regular intervals as part of the perm package. Either way, why not post this to suggestions?
Jilliantastee on July 27th, 2007 04:33 am (UTC)
i think it's a great idea.
Pith: slytherpuff-axepith on July 31st, 2007 08:55 pm (UTC)
I think they should do something. I don't know if I'd want a vGift, but a percentage off at the LJ Store or something would be nice.

Honestly, I'd just be happy if they changed the wording: This journal is a permanent account and as such has free time forever.

It is not "free time forever". Unless you were given a permanent account token from LJ, you paid for a permanent account.