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26 July 2007 @ 11:14 am
Outages  
I loved getting small snippets of time from LJ as a Paid Member when there were major outages or site problems. It showed great customer service and willingness to go an extra step. As Perm Members we already have access to all the perks. A suggestion for LJ might be to give us the occasional Virtual Gift to bestow. I have used a few and they are fun. Would not using this as an additional perk on occasion also have the benefit to LJ to publicize the Virtual Gifts?
Just an idea but I think maybe a good one for all involved......
 
 
 
Sir Calibansircaliban on July 26th, 2007 03:49 pm (UTC)
I've always thought virtual gifts were just kind of well.. pointless. And I also agree with Elfy.. it's silly that they want to compensate users for something that wasn't their fault. Consider the cost of whatever they do decide to 'reimburse' is going to be more than what was lost in 'down' time.
Rosie - the queen of Corona: emily meowrosie314 on July 26th, 2007 05:22 pm (UTC)
thats the beauty of giving virtual gift credits...its basically
done at no cost. and it gives a smile to most who receive them
Sir Calibansircaliban on July 26th, 2007 05:34 pm (UTC)
I was refering to the cost of giving away 'free' time for hours of downtime for paid members.. in relationship to how much it costs for a paid account.

It doesn't cost anything to give people virtual gifts to give (in theory)..but it costs database drive space, man-hours for programmers to implement the changes to the database, network bandwith.