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26 July 2007 @ 11:14 am
Outages  
I loved getting small snippets of time from LJ as a Paid Member when there were major outages or site problems. It showed great customer service and willingness to go an extra step. As Perm Members we already have access to all the perks. A suggestion for LJ might be to give us the occasional Virtual Gift to bestow. I have used a few and they are fun. Would not using this as an additional perk on occasion also have the benefit to LJ to publicize the Virtual Gifts?
Just an idea but I think maybe a good one for all involved......
 
 
 
Hein: displayfub on July 26th, 2007 04:32 pm (UTC)
I don't think any compensation for the current outage is in order. Not for paid members, certainly not for permies.

It's was only eight hours -- what's the average uptime of LJ again? Obviously not 100%, but good luck getting a perpetual(!) contract for a host with blogging software on it, that has a 100% uptime guarantee, for USD 150.