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26 July 2007 @ 11:14 am
Outages  
I loved getting small snippets of time from LJ as a Paid Member when there were major outages or site problems. It showed great customer service and willingness to go an extra step. As Perm Members we already have access to all the perks. A suggestion for LJ might be to give us the occasional Virtual Gift to bestow. I have used a few and they are fun. Would not using this as an additional perk on occasion also have the benefit to LJ to publicize the Virtual Gifts?
Just an idea but I think maybe a good one for all involved......
 
 
 
yueniyueni on July 26th, 2007 05:46 pm (UTC)
When LJ gifts people paid time to compensate from a situation like this, they usually give a few days or a week of paid time.
V: LJ Addictgalyndean on July 26th, 2007 05:50 pm (UTC)
For something that they had no control over when they haven't finished fixing their mess from Strikethrough?

Someone needs their priorities looked at.
yueniyueni on July 26th, 2007 05:57 pm (UTC)
The people involved in providing free paid time are different from the people involved in fixing the Strikethrough mess. Also, compensation with free paid time is something that LJ has historically done. Do they need to do it? Probably not, but it is at least a nice little bit of goodwill on their part.
Kate the Short: circuit_breakerkateshort on July 26th, 2007 06:05 pm (UTC)
Last time it was a week of paid time because the entire site was down for *several* days.

I don't expect more than a day of compensation, maybe 2 days tops.